Refund policy

Returns

Eligible items may be returned within 14 days of delivery. To qualify for a return, items must be unworn, unwashed, undamaged, and have their original tags attached.

Items with makeup, perfume, stains, odors, or signs of wear are not eligible for return.

Final Sale Items

Items marked Final Sale and items purchased during final-sale promotions are not eligible for return or refund. Worn, washed, or altered items are also ineligible.

How to Request a Return

Email shopmaiemuse@gmail.com within 14 days of delivery with your order number and reason for the return.

For damaged, defective, or incorrect items, please include clear photos showing the issue.

Please wait for return instructions and approval before mailing your item. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping fees are non-refundable for change-of-mind returns.

If your item arrives damaged, defective, or incorrect, please contact us for assistance before returning it.

Refunds

All returned items will be inspected before a refund is approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for processing after approval. Your bank or payment provider may require additional time for the refund to appear in your account.

Original shipping fees, if applicable, are non-refundable for change-of-mind returns.

Exchanges

Exchanges are subject to availability, as many MAIÉ Muse styles are limited in quantity. Please contact us to ask whether an exchange is possible.

Order Cancellations

For regular orders, please refer to our Order & Cancellation Policy. For pre-orders, please refer to our Pre-Order Policy.

Contact Us

For return or refund questions, message us on Facebook at MAIÉ Muse, TikTok at @maiemuse, or email shopmaiemuse@gmail.com.